Customer information

Dear user,

With the following information page and the order confirmation email, we fulfill our legal obligations to provide information and instruction. Here, we inform you about all circumstances related to the formation and execution of the contract.

1. Information about the provider

This website is an offer from:

Mialia GmbH

Kegelhofstr. 73

20251 Hamburg

Hamburg District Court, HRB 191773

VAT ID No.: DE301326291

Managing Director: Anna Danker

Email: hallo@mialia.com

2. Information on the right of withdrawal and instructions

The following regulations regarding the right of withdrawal apply exclusively to consumers.

Cancellation policy / Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Mialia GmbH, Kegelhofstr. 73, 20251 Hamburg, email: hallo@mialia.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Unless otherwise specified, the right of withdrawal does not apply to distance contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

End of the cancellation policy

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

- To Mialia GmbH, Kegelhoftstr. 73, 20251 Hamburg, email: hallo@mialia.com:

- I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notifications on paper)
- Date

_______________________
(*) Delete as appropriate.

3. Information on individual provisions of the contract

  • (1) General Terms and Conditions
    Our currently valid general terms and conditions apply.
  • (2) The characteristics of the goods and price information are described directly in connection with the goods offered.
  • (3) Terms of payment, delivery and performance
    You can find the payment, delivery and service terms and the delivery date on the website.
  • (4) Technical steps for concluding the contract/error correction
    The contract between you and us is concluded as follows:
    • (1) You enter the required data in the order form.
    • (2) You can change the order details at any time until you confirm by clicking the "Buy" button.
    • (3) By clicking this button, you are submitting a binding declaration to us regarding your application to conclude a contract (offer). At the same time, you accept our General Terms and Conditions, which you can review again here, and consent to the necessary transfer of your data should the contract be concluded. You can also review the privacy policy again here before accepting.
    • (4) You will receive immediate confirmation of receipt of your order via the email address you provided. This order confirmation, automatically sent by email, does not yet constitute acceptance of the contract.
    • (5) The contract shall be concluded by
      • (1) written order confirmation by us or
      • (2) implicitly upon commencement of the performance of the contract.
  • (5) The language of the contract is German.
  • (6) We will save the contract text and send you the order details by email. Your order details will no longer be accessible via the internet.
  • (7) Information on the existence of the statutory warranty rights, customer service, customer services and guarantees is contained in the terms and conditions or in the online shop.

4. Making the contract provisions accessible

You can access our terms and conditions at any time here on our website.